>> PT Indonesian Acids Industry (IAI) is committed to constantly produce best-quality products at a competitive price and to on-time delivery of products to guarantee continued client satisfaction and confidence. IAI is committed to continuously correcting and improving its systems, work methods and quality standard across all divisions and to compliance with regulatory requirements of the Government of Indonesia.

>> To improve services and understand customer expectations, PT Indonesian Acids Industry is committed to reduce and retain customer complaints and reject products to the following minimum:

• Three customer complaints in a month.
• 0.25% of total products sold rejected in a month.